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e-Newspaper App Frequently Asked Questions

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We’ve updated our app with key improvements. The following guide will help you navigate and get the most out of our new features.

The app features a regularly updated news feed. All readers can preview a limited number of Live News feed articles, while subscribers get unlimited access to content.

The app also provides easy access to the e-Newspaper, which offers additional, exclusive content available only to subscribers, in a familiar newspaper format.

Customize the app to choose your Live News feed, select the topics you want to follow and enable push notifications so you can get alerts on important news.

If you need further help, please visit this page to contact customer service.

Subscriber/Login questions

  • Why am I being asked to share my data with auth0.com?
  • Auth0.com is an identity provider that we use to provide login functionality to all of our services. When a service like this is used to allow login from multiple sources, Apple shows an alert telling users that their data is being shared. The only data that is shared between the Tampa Bay Times app and Auth0.com is your login information.
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  • I’ve already purchased a subscription and was previously signed in to the app before the recent update. Why do I need to sign in again?
  • The app features a regularly updated news feed. Subscribers get unlimited access to Live News updates and the e-Newspaper.
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  • I’m having trouble logging in. What should I do?
  • If you are having trouble logging in, contact our customer service department at: help@tampabay.com or call 1-800-888-7012.

    If you’re not a subscriber, please consider purchasing a subscription for full access to the e-Newspaper and Live News.
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How do I ... ?

  • Where is the section navigation menu/table of contents? How do I jump to another section?
  • Tap the large green circular button located toward the bottom of your screen to open the Topics screen. Scroll to find your desired section. Tap the label to visit the section.
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  • Can I customize — add, remove, rearrange — the topics that appear on my Live News feed?
  • Yes. Tap the large green circular button located toward the bottom of your screen to open the Topics screen. From there, tap the “Edit” button in the top right corner of the screen.

    To change the order of the topics, tap and hold the grabber icon on the left of the topic label to lift it up and out of the list, then drag it up or down to adjust the order. The other topic labels will make way for your selection, allowing you to drop the label when you find the right spot.

    When you are satisfied with your topic order, tap the “Done” button in the top right corner of the app screen to return to the Topics screen. Additionally, you may also tap the green circular button toward the bottom of the screen, which will now display a white “X” in the center, to immediately return to the Live News screen.
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  • How do I turn push notifications on or off?
  • On iOS devices, open the Settings from your device’s home screen. Next, find and tap the "Notifications" button. Then, scroll to find this app on the list and tap its label to open the notification options screen. Finally, tap the "Allow Notifications" toggle to turn push alerts either on or off.

    On Android devices, open the Settings on your device. Next, find and tap the button labeled “Notifications,” “Apps & notifications,” “Applications,” or “Applications Manager.” (Terms and steps may vary depending on your device). Then, scroll to find the Tampa Bay Times app on the list and follow the screen prompts to turn notifications on or off.
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  • Can I swipe between articles?
  • Yes. Once you have opened a story in the Tampa Bay Times app, you can swipe left or right to read the previous or next article.
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  • How do I adjust the text size on stories?
  • You can easily adjust the text size on app story and e-Newspaper article view pages by tapping the "Text Size" button located in the top right corner of the screen. On the window that appears, move the slider either right or left to increase or decrease the text scale to your liking. Tap the "Save" button to confirm your selection.
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  • How do I remove articles, pages or issues from the My Content section?
  • To remove items saved to the My Content section, tap the "Bookmark" icon at the bottom of each item. Once tapped, a message bar will appear at the bottom of your screen confirming that the item will be removed from the section and give you the option to undo your decision. The message will disappear after three seconds after which the item will be removed.
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  • How do I download an e-Newspaper edition to read later or when I'm offline?
  • Tap the e-Newspaper button in the bar at the bottom of the app if you haven’t already set it as your default view. This will bring you to the e-Newspaper portal screen. On the lower right side of each issue card, there will be a download icon. Tap the icon to download the selection to your device. You will know the download is complete when the download icon on the card changes to a trash can icon. (Tapping the trash can icon deletes that issue from your device.) Your selection will be saved in the My Content section of the app, under the Downloads heading. Access the My Content area by tapping its label and icon in the bar at the bottom of the screen.
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  • How do I make the e-Newspaper (or the Live News feed) the first thing I see when I open the app?
  • During the first launch, readers are given the option of selecting either the e-Newspaper or the Live News feed as the initial view of the app. Should you change your mind, tap the "Settings" button then on the menu screen, tap the button labeled “Reading Preference.” From there, you may change your choice from Live News feed to e-Newspaper or vice versa.
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  • How do I print puzzles and crosswords from the e-Newspaper?
  • First, you must have a wireless printer connected to the same network as your mobile device. Locate the specific puzzle item in the e-Newspaper and tap it. You will now be in article view mode.

    Tap the printer icon on the top right corner of your screen to display your device’s default print window, then follow the prompts. If you are looking for more in-depth printing options, you may consider downloading a printing app.

    Most major printer manufacturers offer mobile apps for free in both the iOS App Store and Google Play.
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  • Can I share an article from the e-Newspaper?
  • Yes. Tap the share icon at the top of the article. (It’s the second button from the right between the printer icon and the headphones icon.) Once activated, a standard share window will display, whereby you can select from a list of options.
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  • What happens if I open the e-Newspaper and it's not the current edition?
  • The app will stay open on the last edition you viewed. So if you stop reading and come back the next day, it may still be on the last page or the last edition you were reading. If you are seeing a previous edition, here are the steps to take to get the most recent edition:
    • Tap the screen in the e-Newspaper, preferably toward the top to activate the menu (top and bottom menu bars will appear.)
    • Tap the left arrow in the far left corner of the menu. This should take you to the main e-Newspaper screen.
    • Gently swipe down to reload the edition. This should give you today's e-Newspaper.
    • Tap on it and then you can begin reading.
    • When you are done reading, close the app (iOS, Android). That way it should auto load the latest edition the next time you open it again.
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  • How can I find past editions?
  • From the e-Newspaper main page, swipe up and the previous editions will surface below today's edition. Click on the front page of the edition you'd like to read.
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